FAQ´s

FAQs Blocomed® SURGICAL KIT

1. What is the blocomed® Surgical Kit and what does it consist of?

The blocomed® brand was developed by two young physicians and designed for medical students, first year interns, residents  and young people who wish to pursue a medical career. The first product created by blocomed® is the Surgical Kit, which includes:

1.1 Surgical Platform developed by blocomed®, made of highly resistant material with white finishing, ideal for practicing different suture techniques. This platform consists of 3 areas:

- Area for skin continuity suturing solutions
- Elastics area prepared for practicing manual knots and/or suture using approximation of elastics
- Area for practicing depth knots or knots in small spaces

1.2 Surgical Kit developed by blocomed® consisting of:

1 Mayo Needle Holder
1 Surgical Scissors
1 Serrated Dissecting Forceps
1 Non-Serrated Forceps
1 Scalpel Handle no.3
2 Scalpel Blades
3 Suture Threads

1.3 Basic Surgical Guidelines Manual

1.4 Consumables:

2 Surgical Training Sponges
1 Two-color thread for manual knot training
2 Elastics
1 Pair of Sterilized Gloves

Note: All instruments included are of maximum quality and identical to those used by physicians on a daily basis. They have not been sterilized, but are prepared to be sterilized.
 

2. Who can benefit from the blocomed® Surgical Kit?

-Medical students

-First year interns

-Specialty interns (especially surgical specialties)

-Nursing students or dentistry students

-Veterinary students

-Secondary school students who are interested in a career in healthcare

 

3. What will you learn from the blocomed® Surgical Kit?

The blocomed® Surgical Kit will help you acquire basic knowledge about surgery. The goal is for students who acquire the blocomed® Surgical Kit to gain knowledge of:

-Basic principles of asepsis

-Basic principles of wound treatment

 -Surgical knots technique

 -Handling surgical instruments

 -Suture materials

 -Suture techniques

 

4. What are the main concepts addressed in the Manual?

-Entering the Operating Room

-Asepsis

-Wearing the surgical gown

-Wearing sterilized gloves

-Suture technique

-Succinct clinical history

-Classification of wounds

-Disinfection

-Anesthesia

-Types of thread

-Types of suture

-Advise to follow after release from hospital

-Mini Glossary
 

5. How can I acquire my blocomed® Surgical Kit?

The blocomed® Surgical Kit can be acquired online at www.blocomed.com or at a blocomed® point of sale.
 

6. Is there any danger in using the blocomed® Surgical Kit?

The blocomed® Surgical Kit contains cutting/perforating instruments, such as a  scalpel, scissors and suture thread and as such we suggest taking great care in handling these instruments. blocomed® cannot not be held responsible for improper use of the instruments that make up the blocomed® Surgical Kit, as well as any injuries that may occur during their usage.

Children under 18 must be supervised by parents/guardians. This kit should not be used by children under 12 years of age.

7. Can I use the blocomed® Surgical Kit to treat wounds at home and substitute my physician?

NO! The blocomed® Surgical Kit was created strictly for training and practicing purposes and should not be used in real situations (NOTE: the instruments in the kit have NOT been sterilized and the suture threads may have expired).

8. Can I sterilize the surgical materials?

Yes! The needle holder, forceps, scalpel and scissors can be sterilized at a specialized centre and used in real situations.


Blocomed FAQ´s

1. How can I access my account?

1.1     My www.blocomed.com account

You can access your account using your email address and password.
 

1.2 I forgot my password

Just click “ENTER ” and select “recover password.” Enter your email address and after confirmation you will receive a new password.


1.3 Changing my password

In your “Personal Area” in the “Login Data” field choose your new password. At the end click “confirm.”


1.4 I forgot the email address I have associated with blocomed.com

In such cases contact the blocomed.com team, indicating your personal data and the new email address so that all new information can be updated.


1.5 I want to change my email address

In the “Personal Area” in the “Login Data” field select and confirm your new email address.


2. What is the difference between shipping data and invoicing data?

2.1 Shipping Address

This is the address where you would like to receive your orders.

To create an address, enter your Name, Address, City and Postal Code.

You can consult or change your address at any time.

2.2 Invoicing Address

It is possible to enter an invoicing address that is the same as the shipping address, or a different one if for instance you wish to send a gift. In such cases you must list as the shipping address the address of the location where you wish to receive  the shipment and the invoicing address as the location where you wish to receive the invoice.

Choosing invoicing data: during your order, on the payments page, select the invoicing address and the shipping address.

 

3. What are my shipping options?

Blocomed offers its customers personalized home delivery given that these products are of high quality and we want high quality delivery. Delivery may be made via postal service when shipping to the Portuguese islands or in exceptional cases.

4. What payment methods can I choose?

4.1 Multibanco ATM ( at a Multibanco network ATM or via Home Banking) - Only available in Portugal

Purchase online and pay at any Multibanco network ATM. Upon completion of your order, blocomed will send you an email with the necessary information to allow you to pay for your order at any Multibanco network ATM via the option Paying for Purchases.

Payment must be made within a period of 5 days after you have made your order, otherwise the order will be cancelled.
 

4.2 Visa/MasterCard

The following credit cards are accepted:

- VISA

- MasterCard

In accordance with new security regulations laid out by VISA International and by Europay/Mastercard International, from 1 April 2001 all authorization requests for executing transactions using cards from these systems can only be processed by Redunicre if the supplied information includes the card security code (CW2/CVC2). The card security code is a number consisting of three digits printed on the back of the card after the number, on the right side of the signature field of all VISA and Europay cards.

Note: Orders made using a Credit Card are subject to confirmation by EasyPay and if the request is turned down you must contact your bank or card issuer in order to obtain additional information.

5. When will I receive my shipment?

Time periods for delivery of shipments  are estimated as of the date on which the orders are processed and in accordance with the carrier and the selected destination. The time period stated by blocomed varies between 5 and 15 business days after payment confirmation, blocomed not being responsible for any delays in shipping the order.

If your order has not yet arrived at its destination within the established deadlines, we suggest you access your account and check the order number and contact us via email to info@blocomed.com.

If your order should get lost or cannot be delivered to its destination, the fault detection system can take up to 15 business days to confirm the occurrence.

6. How can I contact blocomed?

You can  contact blocomed via the following email address: info@blocomed.com.


Security and Confidentiality

Protection of Personal Data

blocomed.com guarantees confidentiality of all data supplied by its customers. Collection and processing of data is done securely and without loss or manipulation.

 

The purpose of this file is to facilitate the transfer of your requests and send commercial offers regarding our products and services that may be of interest to you. Occasionally you may receive advertising from third parties, always related to the products and services sold at www.blocomed.com. If you do not wish to receive advertising from third parties please send an email to info@blocomed.com.

Blocomed.com guarantees the security and confidentiality of your personal data. All customers are entitled to accessing, correcting, cancelling and opposing their data. If at any time you no longer wish to be included in our database, you can exercise that right by contacting us.

You can access your account any time to change your personal data.